Privacy Policy

Last updated: 18.09.2026

This policy explains how Multiservice Diamond Inc., operating as Multiservice Diamond (“MSD,” “we,” “us”), handles personal information collected through this website and related enquiries.

Information we collect

When you contact us or request an assessment, we collect the information you provide, such as your name, email address, phone number, organization, property details and message. If you apply by email, we receive your introduction, résumé and any other information you choose to send.

Information We Collect Automatically
When you visit our website, our servers automatically record standard information that your browser sends. This technical data includes:

  • Log Data: Your device’s IP address, browser type and version, the pages of our website that you visit, the time and date of your visit, and basic server diagnostics required to maintain website security and performance.
  • Cookies: We use essential cookies to operate our website and improve your experience. Specifically, we use cookies to remember your language preferences as you navigate through the site, ensuring content is displayed in your chosen language.

Why we use your information

We use enquiry information to respond to questions, review service needs, and communicate about requested work. We use application information to assess suitability for employment opportunities.
Additionally, we use automatically collected technical data (such as server logs) solely to monitor website security, prevent fraudulent activity, and maintain the stable operation of our site. We also use essential cookies to remember your language preferences while you navigate between pages.

Uses Requiring Separate Consent: We will only use your contact information for direct marketing purposes, such as sending newsletters or promotional offers, if you have given us your explicit, separate consent to do so. You may withdraw this consent at any time.

Service providers and disclosure

We do not sell, trade, or rent your personal information to third parties. To ensure the proper functioning and security of our website, we share information only with trusted third-party service providers who handle data strictly on our behalf under confidentiality obligations:

  • Hosting and Infrastructure Providers: Our website is hosted on secure external servers. The hosting provider processes technical log data and stores site files (including form submissions) to keep the website operational, stable, and secure.
  • Email and Communication Services: When you contact us via an inquiry form or direct email, your messages and contact details are processed through our business email service providers to manage communications and respond to your requests.
  • Technical Maintenance & IT Support: Authorized IT professionals may access backend systems solely to perform system updates, site maintenance, or technical troubleshooting.

Legal Disclosures & Data Safeguards

  • Legal Requirements: We may disclose collected information if required to do so by law, court order, or legal process, or to protect the safety, rights, and security of our business and visitors.
  • Data Safeguards: We implement standard security measures, including SSL/TLS encryption (HTTPS) for all transmitted data, to protect against unauthorized access, loss, or alteration. Administrative access to our servers and website management tools is restricted strictly to authorized personnel.

Where Information Is Processed

Our website is operated and managed from the European Union. The personal information we collect is stored and processed on secure servers provided by our hosting partners, which are located in Romania.

Processing Outside Québec: Because our servers and business operations are located outside of Québec and Canada, your personal information will be transferred to, stored, and processed in the aforementioned jurisdiction. By using our website and communicating with us, you acknowledge that your data is processed outside Québec and is subject to the applicable privacy laws of the host jurisdiction. We ensure that our service providers implement robust and industry-standard security measures to protect your data regardless of its physical location.

Cookies and Similar Technologies

We use a minimal number of essential cookies and similar technologies to operate our website securely and remember your basic preferences.

Technologies We Use, Purposes, and Duration

  • Strictly Necessary Cookies: Essential for the core functionality and security of the website. These are standard session cookies that allow the server to process your requests securely. Duration: Session (deleted when you close your browser).
  • Functional Cookies: We use a specific cookie to remember your selected language preference as you navigate through the site. Duration: Up to 1 year. Your Consent Choices and Controls Because we currently only use strictly necessary and basic functional cookies required for the website to operate and display in your preferred language, we do not deploy analytics or marketing cookies that require a separate consent banner. However, you can manage or disable these essential cookies through your device:
  • Browser Controls: Most web browsers allow you to manage cookies directly through their settings. You can configure your browser to block all cookies or delete them when you close your browser. Please note that blocking strictly necessary or functional cookies may prevent the website from displaying the correct language or functioning correctly.

Retention, rights & contact

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention criteria are as follows:

  • Enquiries and Communications: Contact form submissions and email correspondences are kept until your inquiry is fully resolved, and generally for up to 2 years thereafter for reference in case of follow-up questions.
  • Service and Assessment Requests: Information related to requested work and service assessments is retained for as long as necessary to provide the services, plus any additional period required to comply with our legal, tax, and accounting obligations.
  • Recruitment Records: Application information (such as CVs and cover letters) is retained for the duration of the hiring process. We may keep your application on file for up to one year for future employment opportunities, after which it is securely deleted, unless you request its earlier removal.
  • Technical Information: Server logs and basic diagnostic data are temporarily retained by our hosting provider—typically for 30 to 90 days—solely for security monitoring and site troubleshooting, before being automatically overwritten or deleted.

Protection and Deletion

  • Safeguards: We protect your information using industry-standard security measures, including SSL/TLS encryption (HTTPS) for data transmission and secure server environments. Access to emails, form submissions, and website backend systems is strictly limited to authorized personnel who require it to perform their specific duties.
  • Deletion Process: When personal information is no longer needed for its intended purpose or when a legal retention period expires, we take appropriate steps to securely destroy it. Emails and digital application documents are permanently erased from our active systems, and technical server logs are automatically cleared by our hosting provider’s automated rotation policies.

Your privacy choices and requests

You may contact our person responsible for personal information protection to request access to or correction of your personal information, ask questions, make a privacy complaint, or withdraw consent where applicable. We may need to verify your identity to respond. Withdrawing consent may affect our ability to provide a requested service. Because our business operates from the European Union (Romania), your personal data is also protected under the General Data Protection Regulation (GDPR). Therefore, you have the following additional rights regarding your personal information:

  • Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes collected (“right to be forgotten”).
  • Right to Object or Restrict Processing: You can ask us to stop or limit the processing of your data, particularly regarding direct marketing.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format. To exercise any of these rights, please email us at the contact address provided below. We aim to respond to all valid requests within 30 days. If you feel your privacy rights have not been respected, you also have the right to lodge a formal complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) in Romania or your local data protection authority.